**Return & Refund Policy**
Your Satisfaction, Our Priority.*
At **Nokhsha.com**, we take pride in the quality of our **Aurora** brand products. Every Loafer, Belt, and Wallet is crafted from 100% original leather and inspected thoroughly before shipping. However, if you are not entirely satisfied with your purchase, we are here to help.
*Eligibility for Returns**
To be eligible for a return or exchange, please ensure the following:
* **Timeframe:** You must initiate the return within **7 days** of receiving the product.
* **Condition:** The item must be **unused, unworn, and in the same condition** that you received it.
* *Note for Loafers:* Please try shoes on a clean, carpeted surface to avoid scratching the sole.
* **Packaging:** The product must be returned in its original packaging (Aurora box, dust bag, and tags included).
* **Proof:** A receipt or proof of purchase is required.
**How to Start a Return Process**
If you need to return an item, simply follow these steps:
1. **Contact Us:** Email us at **info@nokhsha.com** with your Order ID and the reason for the return.
2. **Evidence:** If the product is defective or damaged, please attach clear photos or a short video showing the issue.
3. **Approval:** Our team will review your request and guide you on how to ship the product back to us.
*Please note: Shipping costs for non-defective returns (e.g., change of mind or size change) are the responsibility of the customer.*
**Refunds & Exchanges**
Once we receive and inspect your return, we will notify you via email.
* **Approved Returns:** If approved, your refund will be processed within **5-7 business days** to your original method of payment (Bank Transfer/Mobile Banking).
* **Exchanges:** If you need a different size or color, we will ship the replacement item as soon as the returned item is received.
* **Non-Returnable Items:** Gift cards and products bought during a “Clearance Sale” are not eligible for return.
**Have Questions?**
If you are unclear about any part of our policy, feel free to ask our **AI Chatbot** or contact us directly.
📧 **Email:** info@nokhsha.com
🌐 **Website:** www.nokhsha.com
